A senior management team providing guidance and resolving escalated issues is an example of which process blade?

Prepare for the Disciplined Agile Scrum Master Test with flashcards and multiple choice questions. Each question includes hints and explanations to help you succeed. Get exam-ready now!

The correct answer is governance because it encompasses the overall framework and policies under which an organization operates. Governance involves the establishment of guidelines and decision-making processes that align with the organization's goals and objectives. In the context of the question, the senior management team provides strategic guidance and resolves escalated issues, which are fundamental aspects of governance as they ensure that projects and teams are operating effectively and in alignment with organizational strategies.

The other options do not align closely with the responsibilities highlighted in the question. Portfolio management refers specifically to the management of projects and programs within an organization and how they align with organizational strategy, but it typically focuses more on the selection and prioritization of projects rather than senior management's direct involvement in issue resolution. Business operations focus on the day-to-day functioning of the organization, dealing more with processes and efficiencies, while finance pertains to financial management and budgeting, which is not the main focus of providing guidance or resolving escalated issues. Thus, governance is the most relevant process blade associated with the actions of the senior management team described in the scenario.

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