Shared services teams are always based on specialization. True or False?

The statement that shared services teams are always based on specialization is false. While shared services teams may include specialists who possess deep knowledge in particular areas, they are not exclusively defined by this specialization. In a shared services model, the teams can also be composed of cross-functional members who bring a variety of skills and experiences.

This flexibility allows organizations to effectively respond to diverse requirements across different projects, enhancing collaboration and efficiency. Shared services aim to optimize resources and streamline operations rather than strictly adhering to specialization. Thus, the assertion that such teams are always based on specialization inaccurately represents the broader nature of how shared services can function within an organization.