The principle of pragmatism means that we will always do what the customer wants. True or False?

The principle of pragmatism emphasizes the importance of practical approaches and solutions in the context of Agile practices. In this case, it does not mean that a team will always do exactly what the customer demands. Rather, it suggests that decisions should be made based on what is most effective for delivering value and success in a project.

While understanding and meeting customer needs is crucial, a pragmatic approach also considers factors such as feasibility, stakeholder alignment, and long-term sustainability. This means that sometimes it may be necessary to challenge or negotiate customer requests to ensure that the final outcomes support broader goals or are technically viable.

Taking a strictly customer-driven approach without considering these other factors could lead to suboptimal results or burnout for the team. Therefore, the principle of pragmatism involves balancing customer desires with practical constraints and long-term project outcomes.